Hire for attitude
Whatever role you’re trying to fill at any level in your organization, hire for attitude. If you have the choice of a slightly better qualified, or a more experienced candidate, take the one with great attitude every time. Work on your selection process to make sure it gives good attitude a chance to shine, that will make up for the extra qualification a hundred time over. I sometimes fear that we’ve sanitized recruitment so much with psychometric testing and profiling that we’ve lost a bit of the good old chemistry of personality and character. Of course these processes have a part to play but lets not miss out on the best talent by studying test results. High performance organizations always have people who stand out and that give them a competitive advantage every time. People who are willing to have a go at something new, stand in the breech when someone’s missing and go the extra mile to get the job done.